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Privacy Policy

Last Updated: 4 March 2026

DataMetric Pro ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information you provide when using our website at data-metric-pro.com or when engaging our services. This policy is prepared in accordance with the General Data Protection Regulation (GDPR) and applicable Croatian data protection legislation.

1. Data Controller

The data controller responsible for your personal data is DataMetric Pro, with a registered business address at Radnička cesta 47, 10000 Zagreb, Croatia. For all data protection enquiries, you may contact us at info@data-metric-pro.com or by telephone at +385 1 465 7790.

2. What Personal Data We Collect

We collect personal data in the following circumstances:

  • When you complete and submit the contact form on our website: your name, email address, telephone number, and the content of your message.
  • When you book or attend a session or workshop: scheduling information and any relevant household context you choose to share with us during the session.
  • When you visit our website: technical data collected automatically through cookies, including your IP address, browser type, pages visited, and time spent on pages (only where you have consented to analytics cookies).

We do not collect sensitive financial data through our website. Any financial documents reviewed during a session are handled physically or shared directly during the meeting and are not stored by us electronically.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contractual necessity: to respond to your enquiries and to deliver the services you have requested.
  • Legitimate interests: to maintain records of communications necessary for service delivery and to improve our website.
  • Consent: for analytics and marketing cookies, where you have provided explicit consent through our cookie consent mechanism.

4. How We Use Your Data

We use the personal data we collect to respond to your enquiries, to arrange and conduct sessions and workshops, to send you information you have specifically requested, and to improve the functionality and content of our website. We do not use your personal data for automated decision-making or profiling.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share data with service providers who assist us in operating our website and business, such as email hosting providers, where such providers are bound by appropriate data processing agreements. Any such providers are required to handle your data in accordance with GDPR requirements.

6. Data Retention

We retain contact form submissions and enquiry records for a period of 24 months from the date of last contact. Session-related notes and records are retained for 36 months unless you request earlier deletion. Website analytics data, where collected, is retained for a maximum of 14 months in line with standard analytics practice.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.
  • The right to rectification of inaccurate or incomplete data.
  • The right to erasure ("right to be forgotten") in certain circumstances.
  • The right to restrict processing of your data.
  • The right to data portability.
  • The right to object to processing based on legitimate interests.
  • The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@data-metric-pro.com. We will respond to your request within 30 days.

8. Cookies

Our website uses cookies to function and, where you consent, to collect analytics data. For detailed information about the cookies we use, please refer to our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, AZOP), which is the relevant supervisory authority in Croatia. Contact details for AZOP are available at azop.hr.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact

For any questions about this Privacy Policy or our data handling practices, please contact us at info@data-metric-pro.com or write to us at Radnička cesta 47, 10000 Zagreb, Croatia.